total quality management in education third edition by edward sallis pdf free download. When the first edition of my book appeared in 1993, quality was a new subject. My prefaces to the first and second editions of this book were aimed at persuading sceptical educationalists to embrace total quality management. I wanted to extol the virtues of TQM and to introduce the world of education to the then somewhat alien concept of quality assurance.
total quality management in education third edition by edward sallis pdf free download
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